Neuroscience of Customer Service
Dates: October 20, 2025
Meets: Mon., Oct. 20, 9 a.m.-4 p.m.
Location: Boise State University-Yanke Research Park Rm 312
Registration Fee & Materials: $299.00
Improving Customer Service Through Science
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
SO YOU WILL BE ABLE TO:
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
- How to add value to the customer experience
- How to leverage our neural strategies of information processing to improve internal and external customer interactions
- How the brain’s need for social connections influences the customer.
SO YOU WILL BE ABLE TO:
- Increase your ability to hear the customer and be better heard by them
- Use the BRAIN-based approach to improve the customer service experience
- Successfully deal with difficult/angry customers
| Fee: | $299.00 |
|---|---|
| Hours: | 7.00 |
| CEUs: | 0.70 |
Boise State University-Yanke Research Park Rm 312
220 E Parkcenter BlvdBoise, ID 83706