Online Registration

Neuroscience of Customer Service

Dates: December 10, 2024

Meets: Tue., Dec. 10, 9 a.m.-4 p.m.

Location: Boise State University-Yanke Research Park Rm 312

Registration Fee & Materials: $299.00

OR
Improving Customer Service Through Science

Leverage Brain Science to Connect with Customer’s Minds & Hearts

YOU WILL LEARN:
  • How to add value to the customer experience
  • How to leverage our neural strategies of information processing to improve internal and external customer interactions
  • How the brain’s need for social connections influences the customer.

SO YOU WILL BE ABLE TO:
  • Increase your ability to hear the customer and be better heard by them
  • Use the BRAIN-based approach to improve the customer service experience
  • Successfully deal with difficult/angry customers
Fee: $299.00
Hours:7.00
CEUs:0.70

Boise State University-Yanke Research Park Rm 312

220 E Parkcenter Blvd
Boise, ID 83706