Neuroscience of Customer Service
Dates: December 10, 2024
Meets: Tue., Dec. 10, 9 a.m.-4 p.m.
Location: Boise State University-Yanke Research Park Rm 312
Registration Fee & Materials: $299.00
Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.
Improving Customer Service Through Science
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
SO YOU WILL BE ABLE TO:
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
- How to add value to the customer experience
- How to leverage our neural strategies of information processing to improve internal and external customer interactions
- How the brain’s need for social connections influences the customer.
SO YOU WILL BE ABLE TO:
- Increase your ability to hear the customer and be better heard by them
- Use the BRAIN-based approach to improve the customer service experience
- Successfully deal with difficult/angry customers
| Fee: | $299.00 |
|---|---|
| Hours: | 7.00 |
| CEUs: | 0.70 |
Boise State University-Yanke Research Park Rm 312
220 E Parkcenter BlvdBoise, ID 83706