Think Before You Hit Send

One poorly written message can derail a conversation. Learn how to communicate clearly, manage tone, and choose the right communication channel so your messages work the first time.

Clear, professional digital communication is essential in today’s workplace. This course helps participants improve the effectiveness of their emails, texts, and other written messages by focusing on clarity, tone, and appropriate communication channels. Participants will learn practical strategies for writing concise emails, choosing when to email versus call or meet in person, and responding to difficult messages using structured techniques such as the BIFF method.

YOU WILL LEARN:

• To choose the right communication method: email, text, phone, or in-person, based on urgency, complexity, and workplace relationships.
• To write clear, concise professional emails and texts that get results without creating confusion or unnecessary back-and-forth.
• To manage tone and respond effectively to difficult messages using structured approaches such as the BIFF method.

SO YOU WILL BE ABLE TO:

• Communicate more efficiently and avoid long email chains by selecting the best communication channel from the start.
• Send messages that are clear, professional, and action-oriented, saving time for you and your colleagues.
• Handle challenging or emotionally charged communication with confidence, reducing misunderstandings and workplace tension.