Neuroscience of Customer Service
Dates: November 8, 2022
Meets: Tue., Nov. 8, 8:30 a.m.-4:30 p.m.
Location: Zoom
Registration Fee & Materials: $249.00
Improving Customer Service Through Science
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
SO YOU WILL BE ABLE TO:
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
- How to add value to the customer experience
- How to leverage our neural strategies of information processing to improve internal and external customer interactions
- How the brain’s need for social connections influences the customer.
SO YOU WILL BE ABLE TO:
- Increase your ability to hear the customer and be better heard by them
- Use the BRAIN-based approach to improve the customer service experience
- Successfully deal with difficult/angry customers
| Fee: | $249.00 |
|---|---|
| Hours: | 7.00 |
| CEUs: | 0.70 |
Call us at (208) 426-1709 to see if you qualify for a discount on this course.
Zoom